Privacy Policy

1. Who we are

This website and our business communication are operated by M. R. Engineering (proprietor: Rakesh J. Shah), A/8 Maruti Industrial Estate, Opposite Naroda Fire Station, Naroda Road, Ahmedabad 380025, Gujarat, India. GSTIN 24AWNPS5877Q1Z9 · Udyam UDYAM-GJ-01-0006593.

We manufacture and supply spare parts for concrete pumps, batching plants and transit mixers. We deal mainly with businesses — traders, dealers, rental fleets, ready-mix plants and contractors — and the people who work for them.

For anything in this policy, contact us at [email protected] or +91 92272 22188.

2. What information we collect

• Contact details: name, company name, designation, phone and WhatsApp number, email, postal address, country, and GSTIN or tax details where relevant.
• Enquiry details: part numbers, machine make and model, photos and drawings you send, quantities and delivery requirements.
• Business records: quotations, orders, proforma and tax invoices, dispatch and transport details, payments and outstanding balances.
• Communication records: WhatsApp messages, emails, and short notes of phone calls or visits (for example, what was discussed and when to follow up).
• Website enquiry form: the details you type into the form are sent to our customer system so that we can reply.

We do not collect payment-card numbers, passwords or government identity numbers of individuals through this website.

3. Where the information comes from

• Directly from you — when you enquire, order, call, email or message us.
• From your company's public business information — for example trade directories, exhibition lists, company websites, the GST registry and published trade or import–export records — which we may use to contact businesses that may need our products.
• From our own accounting and dispatch records when you buy from or sell to us.

4. How we use it

• To answer enquiries and send quotations, catalogues and technical details.
• To process orders, prepare invoices and export documents, arrange dispatch and handle returns or warranty questions.
• To send transactional updates — quotation follow-ups, order and dispatch updates, and payment reminders for amounts due.
• To send occasional information about our products, stock and offers that we believe are relevant to your business. You can stop these at any time (see section 7).
• To keep accounts and meet our legal, tax and GST obligations, and to protect our legal rights.

We do not sell or rent personal information to anyone.

5. WhatsApp, email and phone

We use the WhatsApp Business Platform (provided by Meta Platforms) on our business numbers, including +91 81609 40674 and +91 90330 22185. Messages sent and received through WhatsApp are also processed by Meta under WhatsApp's own terms and privacy policy. We only send pre-approved message formats when we start a conversation, as WhatsApp requires.

Emails are sent through our email service providers. Calls are made from our business phones. If we ever use call recording or an automated phone assistant, we will tell you at the start of the call.

6. Who we share it with

We share information only as needed to run our business, with:

• Service providers who work for us — cloud hosting of our customer-management system, email delivery, WhatsApp messaging (Meta), data backup storage, and software tools, including AI-assisted tools that help us draft or organise messages. They may process data only to provide their service to us.
• Transporters, couriers, freight forwarders, customs brokers and banks — the details needed to deliver and get paid for an order.
• Government and tax authorities when the law requires it.

Some of these providers store data on servers outside India. Where that happens, we choose established providers and share only what the service needs.

7. Your choices — stopping messages

• WhatsApp: reply STOP to any of our WhatsApp messages and we will stop sending you promotional messages. You may still receive messages about an order or payment that is in progress with you.
• Email: reply "Unsubscribe", or write to [email protected].
• Phone: tell us during a call that you do not want further calls.

8. Your rights

Subject to India's Digital Personal Data Protection Act, 2023 and its rules, you may ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update it;
• delete it, unless we must keep it by law (for example invoices and tax records);
• stop using it for a purpose you previously agreed to.

Send requests to the contact in section 11. We will respond as soon as we reasonably can and within the time the law requires. If you are not satisfied, you may complain to the Data Protection Board of India.

9. How to request deletion of your data

Email [email protected] with the subject "Delete my data", or send "DELETE MY DATA" on WhatsApp to +91 90330 22185. Tell us the phone number or email we have for you. We will delete your contact and communication records from our customer system and confirm when done. Records we must keep by law (such as invoices) are retained only for the period the law requires.

10. How long we keep it, and how we protect it

We keep information while we have a business relationship with you and afterwards for as long as needed for accounts, tax and GST law, warranty and legal claims. Contact details of people who have not dealt with us for a long time are reviewed and removed periodically.

Access to our systems is limited to our own staff, with individual logins, and data is backed up securely. No system is perfectly secure, but we take reasonable steps to protect your information.

11. Grievance contact

Rakesh J. Shah, Proprietor, M. R. Engineering
A/8 Maruti Industrial Estate, Opposite Naroda Fire Station, Naroda Road, Ahmedabad 380025, Gujarat, India
Email: [email protected] · Phone: +91 92272 22188

12. This website

This website does not use advertising or analytics trackers. Some pages show content from other services — an embedded Google Map, links to YouTube, Google Translate and WhatsApp. When you use those, the provider may set its own cookies under its own privacy policy.

Our website and products are intended for businesses and adults, not for children.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its effective date at the top.